Customer Or Client Satisfaction Evaluations

Satisfaction Evaluations are generally qualitative in nature. They can tell you, in part, how your customers or clients feel about the service or products you provide.

Global Satisfaction Measures provide a high level overview of your customers’ or clients’ opinions. These questions are important as context builders. For example:

• Overall, how satisfied are they with the services received?
• Would they use this service again?
• Would they recommend this service to a friend or relative?

Program, Service or Sector-specific Questions focus on the goals and objectives of your company or organization, and the related products or services you provide. These studies can incorporate client and customer satisfaction with:

• Your products
• Waiting periods
• Your programs or services
• Your facilities
• Your employees
• Your processes
• Your facilities